Refund Policy

Refund and Returns Policy Last updated: [Insert date] At Linkwave, we want customers to be satisfied with their purchases. This policy explains how returns, exchanges, and refunds are handled for products purchased through our online shop. 1. Change-of-mind returns Customers may request a return within 14 days of receiving an order, provided that: The product is unused and in its original condition. The original packaging is complete and undamaged. All manuals, accessories, parts, keys, chargers, guards, and other supplied items are included. Valid proof of purchase is provided. Linkwave authorises the return before the product is sent back. The customer is responsible for return courier costs for change-of-mind returns. Where the Electronic Communications and Transactions Act applies, an eligible online transaction may be cancelled within seven days after the goods are received. The customer may be charged only the direct cost of returning the goods, and the applicable refund must be made within the legally required period. 2. Products that cannot be returned for change of mind Unless the product is defective, damaged, incorrectly supplied, or otherwise returnable by law, we may not accept returns of: Special-order or custom-made products. Products altered or prepared according to the customer’s specifications. Opened consumables, lubricants, chemicals, cutting discs, or similar products. Installed or connected electrical components. Products that have been used, assembled, modified, damaged, or incorrectly operated. Products with missing packaging, accessories, serial numbers, or identification labels. Clearance products sold with a defect or condition that was disclosed before purchase. 3. Damaged, incorrect, or incomplete orders Please inspect your order as soon as it is delivered. Products that arrive damaged, incomplete, or different from what was ordered should be reported within 48 hours by emailing [email address]. Please include: Your order number. A description of the problem. Clear photographs of the product and packaging. The product’s model and serial number, where applicable. Please retain all packaging until the matter has been resolved. Once the claim has been assessed, Linkwave may arrange collection, replacement, repair, or a refund as appropriate. 4. Defective products Where the Consumer Protection Act applies, qualifying defective, unsafe, or unsuitable goods may be returned within six months after delivery, without penalty and at the supplier’s risk and expense. The available remedy may include a repair, replacement, or refund, subject to the Act. A product will not normally be regarded as defective where the problem was caused by: Misuse, abuse, or accidental damage. Incorrect installation or assembly. Use with an incorrect voltage, phase, pressure, or power supply. Operating the product beyond its rated capacity. Failure to follow the manufacturer’s instructions. Inadequate servicing, lubrication, or maintenance. Unauthorised repairs or modifications. Normal wear and tear. Linkwave or the authorised service agent may inspect and test the product before approving a warranty claim. 5. Refunds Once a returned product has been received and inspected, we will notify the customer whether the refund has been approved. Approved refunds will be processed using the original payment method wherever possible. Bank and payment-provider processing times may affect when the funds appear in the customer’s account. Original delivery charges are generally not refundable for change-of-mind returns. However, Linkwave will cover reasonable return costs where the product is confirmed to be defective, damaged during delivery, or incorrectly supplied. Where legally permitted, a reasonable deduction may be made if the returned product has been used, damaged, or returned with missing packaging or accessories. 6. Exchanges Exchanges are subject to product availability. Where the replacement product costs more than the returned product, the customer must pay the difference. Where it costs less, the difference will be refunded or credited. 7. Starting a return Before sending any product back, contact Linkwave at: Email: [Returns email address] Telephone: [Telephone number] Returns address: [Physical returns address] Products returned without prior authorisation may be delayed or refused. Customers should package returned products securely and use a courier service that provides tracking. Nothing in this policy limits any consumer right that cannot legally be excluded under South African law.